Legal & customer information
İade ve Para İadeleri
1. İade
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return any unworn item within 30 days of receiving your order for a refund or exchange. Öğeler must be in original packaging and the same condition as you received them.
2. İade Nasıl Başlatılır
Open the order in your account dashboard and click "Start return", or email [email protected] with your order number. We will send a prepaid return label for domestic orders within one business day.
3. İade
Refunds are processed within 3-5 business days of us receiving the return and applied to the original payment method. Bank posting times vary; allow up to 10 business days for the credit to appear.
4. İstisnalar
Sale items, intimate apparel, and final-sale flash sale purchases are excluded from returns. Personalised or made-to-order items are also non-returnable unless faulty.
5. Hasarlı veya Arızalı Ürünler
If your order arrives damaged or faulty, email us within 7 days with photos. We will replace the item or issue a full refund — including any return shipping cost — at our expense.
6. Uluslararası İadeler
International customers are responsible for return shipping unless the item is faulty. We do not refund original shipping or duty charges on international returns.